Privacy Information Page

This page explains our commitment to maintaining your privacy and includes information on our shipping and return policies. We hope you will take a moment to read this important information.

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Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on all of our pages.

Privacy and Security Policy
Healthy Pets Northwest respects the privacy of all our visitors! We do not and will never sell or give out personal or any other relevant information pertaining to any visitors or customers. We do, however, keep your confidential information on file for your repeat ordering convenience. All information is kept in a secure, confidential location. We use return e-mail addresses to answer the e-mail we receive.

Return Policy
We strive for your total satisfaction, however, if an animal health product needs to be returned, an authorization number for return must be obtained within 10 business days of receipt of goods. Returns on unopened products will be granted up to 21 days after purchase and must be received at Healthy Pets Northwest within 10 days thereafter. Shipping charges will not be refunded.

Shipping Policy
All in-stock orders are processed and shipped within 48 hours (Monday - Friday).

Secure Order Page
Our Order Page features a secure server that uses an advanced encryption technology called SSL that safeguards your personal information, including your address and credit card information. Should you still not feel comfortable submitting your credit card information, we will gladly call you. At this time, we accept Visa, Discover, MasterCard, and American Express.

Portland Locations

Multnomah Village
3612 SW Troy St.
Portland, OR 97219

w/Self-Serve Dog Wash
4435 SE Woodstock Blvd.
Portland, OR 97206

1736 SE Hawthorne Blvd.
Portland, OR 97214

2001 NE Alberta St.
Portland, OR 97211

See events at our stores.

Store Hours

Multnomah Village, Woodstock & Hawthorne Store Hours

Weekdays: 10am - 7pm
Saturday: 10am - 6pm
Sunday: Noon - 5pm

Alberta Store Hours

Weekdays: 9am - 8pm
Sat & Sun: 10am - 7pm


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